Refund policy

Last updated: July 15, 2026

Thank you for purchasing from PTU Shop, operated by Peak Transformation University™.

Many PTU Shop products are created and produced specifically after an order is placed. Please review product descriptions, size charts, colors, personalization details, and shipping information carefully before completing your purchase.

Damaged, defective, misprinted, or incorrect items

Please contact us within 30 days of delivery if your order arrives:

damaged;
defective;
misprinted;
materially different from the item ordered; or
with the wrong product, size, color, or design due to a production or fulfillment error.

Email shop@peaktransformationuniversity.com and include:

your name;
order number;
a description of the issue; and
clear photographs showing the product and the problem.

After reviewing the information, PTU Shop may provide an eligible replacement or refund.

Please do not mail an item back unless PTU Shop specifically instructs you to do so. In many eligible defect or production-error cases, a physical return will not be required.

Returns and exchanges for non-defective products

Because most products are made to order, PTU Shop generally does not accept returns or exchanges for:

ordering the wrong size or color;
change of mind;
buyer’s remorse;
preference changes;
failure to review the applicable size chart; or
products received as ordered and without a manufacturing or fulfillment defect.

Please review all product details carefully before placing your order.

Personalized and custom products

Personalized and custom products are considered final sale once the customer has approved the customization or the order has entered production.

They cannot be canceled, returned, or exchanged unless the product arrives damaged, defective, misprinted, or materially different from the approved order.

Order changes and cancellations

Contact shop@peaktransformationuniversity.com immediately if you need to request an order change or cancellation.

We will make a reasonable effort to assist, but changes and cancellations are not guaranteed after an order has entered production. Once production begins, products, designs, sizes, colors, shipping destinations, and other order details may no longer be changed.

Incorrect or incomplete shipping information

Customers are responsible for providing a complete and accurate shipping address.

PTU Shop cannot guarantee a replacement or full refund when an order is delayed, lost, returned, or delivered incorrectly because the customer supplied an inaccurate or incomplete address.

Contact us promptly if you discover an address error. Address changes may not be possible after production or fulfillment has begun.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

The time required for a refund to appear may depend on the customer’s bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless:

the refund results from a PTU Shop or fulfillment error;
the product was damaged or defective; or
applicable law requires otherwise.

Unauthorized returns

Do not send products to Peak Transformation University, PTU Shop, Printify, or a production provider without first contacting us and receiving instructions.

Unauthorized returns may not be received, tracked, replaced, or refunded.