Shipping policy
PTU SHOP SHIPPING POLICY
Last updated: July 16, 2026
Thank you for shopping with PTU Shop, operated by Peak Transformation University, LLC.
This Shipping Policy explains how orders are produced, shipped, tracked, and delivered.
Many PTU Shop products are made or printed after an order is placed. Production time and shipping time are separate parts of the delivery process.
ORDER PROCESSING AND PRODUCTION
Most PTU Shop orders are prepared for production shortly after payment is successfully processed.
Because many products are made to order, production generally takes approximately 2–7 business days before shipment.
Production times may vary based on:
• product type;
• product availability;
• order quantity;
• customization;
• print provider;
• fulfillment location;
• seasonal demand;
• holidays; or
• circumstances outside our reasonable control.
Business days generally exclude weekends and recognized holidays.
Personalized or customized orders may require additional review or approval before production begins.
Once an order enters production, changes or cancellations may no longer be possible.
SHIPPING METHODS AND DELIVERY ESTIMATES
Available shipping methods, estimated delivery times, and shipping charges are shown at checkout when available.
Depending on the product, fulfillment provider, and destination, estimated transit times after production may include:
United States Economy Shipping:
Approximately 4–8 business days after fulfillment.
United States Standard Shipping:
Approximately 2–5 business days after fulfillment.
International Standard Shipping:
Approximately 10–30 business days after fulfillment.
These are estimates, not guaranteed delivery dates.
The total estimated delivery period includes both:
1. production or fulfillment time; and
2. carrier transit time.
A product’s checkout estimate, order confirmation, or shipping notification may provide a more specific estimate for that order.
SHIPPING CHARGES
Shipping charges are calculated or displayed during checkout.
Shipping costs may vary based on:
• product type;
• quantity;
• fulfillment provider;
• shipping method;
• destination;
• package size or weight;
• whether products are fulfilled from the same location; and
• applicable carrier rates.
Shipping charges are separate from product prices unless the checkout expressly states otherwise.
Orders containing multiple items may qualify for reduced additional-item shipping rates when eligible products are fulfilled together.
PTU Shop does not use shipping charges as a representation that every item will arrive in one package.
MULTIPLE PACKAGES AND SEPARATE DELIVERIES
Products in the same order may be produced by different fulfillment providers or at different locations.
As a result:
• items may be shipped separately;
• items may arrive on different dates;
• more than one tracking number may be issued; and
• one item may arrive before the rest of the order.
A separate shipment does not necessarily mean that an item is missing.
Please review all shipping-confirmation emails and tracking information before contacting PTU Shop about an incomplete delivery.
ORDER TRACKING
When tracking is available, a shipping-confirmation email will be sent to the email address provided during checkout.
The tracking information may take time to update after a shipping label is created.
Tracking activity is controlled by the applicable carrier. PTU Shop cannot guarantee that every carrier will provide the same frequency or level of tracking detail.
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify:
• recipient name;
• street address;
• apartment, suite, or unit number;
• city;
• state, province, or region;
• postal code;
• country;
• email address; and
• telephone number where requested.
Contact shop@peaktransformationuniversity.com immediately if you discover an address error.
We will make a reasonable effort to assist, but address changes are not guaranteed after an order enters production or fulfillment.
PTU Shop is not responsible for delays, failed delivery, return-to-sender activity, or additional shipping costs caused by an inaccurate or incomplete address supplied by the customer.
If an order is returned because of an inaccurate address, incomplete address, unsuccessful delivery attempt, refusal, or failure to collect the package, additional shipping charges may apply before the order can be resent.
DELIVERY DELAYS
Delivery dates are estimates and may be affected by circumstances outside PTU Shop’s reasonable control, including:
• carrier delays;
• severe weather;
• natural disasters;
• customs processing;
• port or transportation disruptions;
• strikes;
• governmental action;
• civil emergencies;
• peak seasonal demand;
• product shortages;
• fulfillment interruptions; or
• inaccurate customer information.
If we learn that an order cannot be shipped within the timeframe originally represented, PTU Shop may contact the customer with:
• a revised estimated shipment date;
• a request for consent to the delay;
• cancellation options; or
• refund options required by applicable law.
PTU Shop will comply with applicable law concerning materially delayed or unshipped orders.
INTERNATIONAL SHIPPING
International shipping availability depends on the product, fulfillment provider, carrier, and destination.
International customers may be responsible for:
• customs duties;
• import taxes;
• value-added tax;
• brokerage charges;
• handling fees; or
• other charges imposed by the destination country, customs authority, carrier, or government.
Unless expressly included or collected during checkout, these charges are not included in PTU Shop’s product price or shipping charge and are the customer’s responsibility.
Customs processing may delay delivery.
PTU Shop cannot control customs inspections, import decisions, local delivery requirements, or charges imposed by another country.
Customers are responsible for confirming that ordered products may lawfully be imported into and delivered within their destination jurisdiction.
LOST, MISSING, OR STALLED SHIPMENTS
If tracking has not updated for an extended period or the package appears to be lost, contact:
shop@peaktransformationuniversity.com
Please include:
• your name;
• order number;
• delivery address;
• tracking number; and
• a brief description of the issue.
Before contacting PTU Shop, customers should review the tracking history and, where appropriate, contact the carrier or local postal office.
PTU Shop will review the available order and carrier information and may contact the fulfillment provider or carrier.
Any replacement, refund, reshipment, or other resolution will depend on the circumstances, available evidence, fulfillment-provider findings, carrier findings, and applicable law.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
1. verify the delivery address;
2. review the carrier’s delivery details;
3. check mailboxes, entrances, porches, parcel lockers, reception areas, and other secure locations;
4. ask household members, neighbors, building staff, or workplace reception personnel whether they accepted the package; and
5. contact the carrier or local delivery office where appropriate.
Then contact shop@peaktransformationuniversity.com if the package remains missing.
A carrier’s delivered status may be considered evidence of delivery, but PTU Shop will review credible reports of misdelivery, loss, theft, or carrier error based on the available information.
PTU Shop cannot guarantee replacement or reimbursement for packages stolen after confirmed delivery, but we will review the circumstances and available carrier information.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Shipping damage, manufacturing defects, misprints, or incorrect items are handled under the PTU Shop Return and Refund Policy:
https://ptushop.peaktransformationuniversity.com/policies/refund-policy
Contact shop@peaktransformationuniversity.com within the period stated in that policy and include clear photographs of the product and issue.
RETURN ADDRESSES
Do not send products to PTU Shop’s Seattle public business address or its Spokane registered office.
Neither address is a product-return or fulfillment location.
Do not return an item to PTU Shop, Peak Transformation University, LLC, Shopify, Printify, or a production provider unless PTU Shop first provides written return instructions.
Unauthorized returns may not be received, tracked, refunded, replaced, or reshipped.
NON-WAIVABLE CONSUMER RIGHTS
Nothing in this Shipping Policy limits any consumer right, remedy, guarantee, or protection that cannot lawfully be waived.
Where applicable law provides protections greater than this Shipping Policy, the applicable mandatory law will govern.
CONTACT INFORMATION
For shipping questions, tracking issues, or delivery concerns, contact:
PTU Shop Team
Peak Transformation University™
Email:
shop@peaktransformationuniversity.com